Digital Dominance Agency Refund Policy
Introduction
At Digital Dominance Agency (referred to as “we”, “us”, or “our”), we strive to ensure satisfaction with our services offered through our website, DDominance.com (the “Site”). This Refund Policy outlines the circumstances under which a customer (referred to as “you” or “your”) may request a refund and how to initiate a refund request for services purchased.
Refund Eligibility
- Services Not Rendered: If for any reason we are unable to render the purchased services, you are entitled to a full refund.
- Cancellation Policy: If you decide to cancel your purchase before the commencement of the service, you may be eligible for a full refund provided the cancellation is made within 24 hours of the purchase. Cancellations made after the said period may not qualify for a full refund.
- Dissatisfaction: If you are not satisfied with the quality of the service provided, you may request a refund. However, we first require the opportunity to address and rectify the issue. Refund requests based on dissatisfaction must be submitted within 7 days of service completion.
Non-refundable Circumstances
- Services that have been completed and delivered as per the agreed terms and conditions.
- If the dissatisfaction arises due to unrealistic or uncommunicated expectations from the client’s side.
- Any incidental costs incurred on your behalf, including but not limited to, third-party services, domain registration fees, and SSL certificate costs etc.
Process for Requesting a Refund
- Notification: To request a refund, you must contact us via email at support@ddominance.com, detailing the reason for the request. Please include any relevant documentation or evidence to support your claim.
- Evaluation: Upon receiving your refund request, we will evaluate your claim based on the information provided and the circumstances of your case. We aim to process refund requests promptly, but the evaluation process may take up to 14 business days.
- Resolution: If your refund request is approved, we will initiate a refund to your original method of payment. You will be notified of the approval and the refund process. Please note that the time frame for the refunded amount to reflect in your account may vary depending on your card issuer’s policies.
Modifications to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the Site. We encourage you to review this Refund Policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected].
Effective Date
This Refund Policy is effective as of February 3, 2024, and will be updated and modified
Our Other Policies: